Privacy Policy for Pool Bridge Farm Ltd

1. Who we are and how to contact us

Pool Bridge Farm Ltd ("we", "us", "our"), registered at Wheldrake Lane, Crockey Hill, York YO19 4SQ, is the data controller for personal data you provide when purchasing tickets.
For any privacy queries, you may contact us at hello@poolbridge.co.uk. The directors are jointly responsible for data protection compliance.

2. What personal data we collect

When you buy tickets via our online booking system (Roller), we collect:
- Contact info: name, email, phone number, postal address
- Payment details (as provided through Roller)

We also use analytics cookies on our website to improve user experience.

3. How we collect your data

All personal data is collected online exclusively, through the Roller booking platform when you make a purchase. We do not collect data in person or via phone.

4. Why we collect and how we use your data

We use personal data for:

  • Managing and administering ticket bookings

  • Sending important event information or updates by email or phone

  • Complying with legal or regulatory requirements

  • Marketing, only if you have ticked the opt‑in marketing checkbox during the booking process

5. Who we share your data with

We do not share your personal data with any third parties. Roller acts as our data processor, processing data strictly on our behalf, under a formal Data Processing Agreement.

6. International data transfers

Roller may process or store data via its UK and US subsidiaries, so your data may be transferred or accessed outside the UK/EU. Roller implements GDPR‑approved safeguards (e.g. Standard Contractual Clauses) for such transfers roller.software+4roller.software+4roller.software+4roller.software.

7. How long we retain your data

We retain personal data for up to 12 months following the event or last booking. If you opted in for marketing, your data may be kept longer for future promotions. After retention ends, we delete or anonymise your data.

8. How we safeguard your data

Your data is stored securely within the Roller secure platform, protected by password‑controlled access. We rely on Roller’s technical and organisational security measures (encryption, access controls, breach notification processes) as described in their Data Processing Agreement roller.softwareroller.software.

9. Your rights

As an individual, you have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Withdraw consent at any time (e.g. marketing)

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

If you wish to access, correct, delete, or withdraw consent, just email us at hello@poolbridge.co.uk. We’ll respond within one month.

10. Cookies and tracking

We use analytics cookies to monitor how our website is used (e.g. visitor numbers, most‑viewed pages). You can manage or decline cookies using your browser settings. We display a cookie notice on our website to inform you about this.

11. Marketing communications

We only send marketing emails if you've explicitly opted in at the time of booking. You can unsubscribe at any time using the link at the bottom of our emails or by emailing us directly.