Lakes and Lakeside Rules & Terms and Conditions
By purchasing a ticket you understand and agree to all of the following (Updated June 2025):
The use of the lakes and lakeside is done so entirely at your own risk. We do not have lifeguards. Please carry out your own research and decide what is safe for you and your family before using the facilities.
All lakeside visitors, including those who are not swimming, must PURCHASE A TICKET before heading to the lakeside and have it available at all times if inspection is requested, For the comfort & privacy of those using the lakes, we do not allow anyone to ‘have a look around’.
Children are not permitted to enter the water until the temperature is a consistent 12 degrees. Even at this temperature, it is only for the older hardier children in wetsuits. Once Children are allowed to swim Child swim tickets will be availble to buy. 17 year olds may buy an adult swim ticket in spring IF accompanied by a parent/Guardian
All swimmers must be able to swim 50m unaided, if you or your child are not able to do so a lifejacket (provided by yourself) must be worn at all times in the water. Non-swimmers must be able to swim 50m in a lifejacket and closely supervised.
Seek medical advice if you have any pre-existing medical conditions BEFORE swimming or sauna-ing. The high sauna temperature and the low lake temperature (even in summer) can put stress on the body.
Anyone under 18 years old must be closely supervised by a parent or guardian at all times in and out of the water and there is a maximum ratio of 3 under 18’s to one adult. For ages 12-17, the adult can be on the banks of the lakes when the children are in the water, provided they are competent swimmers. Children under the age of 11 years must be accompanied in the water by a competent swimmer over the age of 18 at all times. Non-swimmers must have a ratio of one child to one Adult in the water. An Adult must stay within 3 metres of a young child, or one that can not swim unaided, at all times in the water.
The Sauna is strictly for 16 years and above. Those aged 16/17 must be accompanied by a parent or guardian.
A double nappy policy is in place for all children who are under the age of 3 OR have been potty trained for less than 6 months. This means a disposable swim nappy covered by a neoprene swim nappy that has fitted legs and waistbands. For obvious reasons, we do not want anything escaping into our lakes.
No dogs onsite.
No drones are to be flown from the site.
Any photography or film for personal use must not include anyone you do not have permission from.
Please be respectful to ALL animals, wildlife and fellow swimmers and do not damage any flora or fauna.
No BBQs or Fires around the lakes these are for campers only in the camping field.
Jumping is only allowed from the jetties on Q-lake
Small inflatables (<1.5m and without oars) and buoyancy aids may be used on the family lake only during the summer months. Large inflatables and boats may NOT be used on any lake. Note that SUPs & Kayaks can only be used during specified times in specified locations and must be pre-booked.
From the end of May, until our new shower block is installed, showers are for campers only. Once the new toilet block is open, outdoor showers will be available for swimmers to rinse off in should they wish.
Monet Lake is our tranquil lake, this does not mean silence but if you are a large or noisier group of adults please move to M-lake or Horseshoe.
No groups of teenagers as this is a family-friendly activity (See ratios)
No music at all around the lakes, not even if it is very quiet
No alcohol is to be taken to or consumed by the lakes and you agree that your bag may be searched upon entry to the premises. Anyone under the influence of alcohol or drugs is not permitted in the lakes or on lakeside.
No Smoking around the lakes.
Please use ‘water-friendly’ sun cream and insect repellent. Nivea is an acceptable brand to use that has a water-safe option. Insect repellents need to be natural and deet-free.
Please take all your litter home with you.
Please use designated entry/exit points only.
In the event of thunder and lightning, you just follow the 30-30 rule. This is when you start counting to 30 when you see a flash of lightning. if you hear thunder on or before 30 seconds then the storm is close enough for a lightning strike and therefore deemed too dangerous to be swimming in the water. You should then wait 30 mins after the last visible lightning strike to ensure the storm has fully cleared.
Please report any issues to a member of staff in person or call 07928359420
All tickets are non-refundable and dates and/or times cannot be changed once booked. Tickets can however be transferred to others should you not be able to attend in person.
If Making a group booking you are agreeing to the rules and terms and conditions on behalf of your group and therefore must share these with them.
If found to be contravening any of the above, you will be asked to leave immediately without recompense.
TERMS AND CONDITIONS
POOL BRIDGE FARM TERMS AND CONDITIONS
1. DEFINITIONS AND INTERPRETATION
1.1 The following definitions apply:
1.1.1 Bank Ticket: a person who accesses the grounds around the Lakes but does not enter the Lakes.
1.1.2 Child means any person under the age of 18 years who is accompanying the Customer to the Lakes.
1.1.3 Company or us means Pool Bridge Farm Ltd incorporated and registered in England and Wales with company number 08061832 whose registered office is at Pool Bridge Farm, Wheldrake Lane, Crockey Hill, York, YO19 4SQ or any other member of its group from time to time together with the company’s employees who may perform the obligations under these Terms and Conditions.
1.1.4 Customer or you means a person who accepts and agrees to these Terms and Conditions by reading these Terms and Conditions displayed on the webpage https://www.poolbridge.co.uk/swimming-rules and then clicks on the box to confirm they agree and wish to purchase a ticket. If you are using a ticket to enter the venue you are a customer.
1.1.5 Fee means the fee set out on the Website as amended from time to time.
1.1.6 Lakes mean all lakes or pools used for swimming or aqua sports at Pool Bridge Farm, YO19 4SQ.
1.1.7 Order means the Customer’s order to purchase an entry ticket to the Lakes through the Website.
1.1.8 Temperature means the temperature of the Lakes as recorded daily by the Company and displayed on the digital thermometer at the sign-in desk and entrance to the Monet lake.
1.1.9 Website means the Company’s website www.poolbridge.co.uk
1.2 Unless the context otherwise requires, each reference in these Terms and Conditions is a reference to these Terms and Conditions as amended or supplemented from time to time.
2. BACKGROUND
2.1 The Lakes are managed by the Company. The Customer wishes to enter the Lakes in order to participate in water swimming or aqua sports. The purpose of these Terms and Conditions is to set out the terms on which the Company offers the Customer and any Child access to the Lakes for the purpose of open water swimming and aqua sports.
2.2 Any person accessing the Lakes for any reason must have a ticket and by doing so, has agreed with these Terms and Conditions including the Disclaimer on behalf of themself, all members of their group and any Child before accessing the Lakes.
2.3 All Customers should ensure they, their group and any child fully understand the dangers associated with open water swimming and aqua sports including the potential for personal injury and property loss.
2.4 Customers are reminded that open water swimming and aqua sports in the Lakes are potentially hazardous and that use of the Lakes is at the Customer’s own risk. All attendees, including those purchasing a BankTicket, must observe these Terms and Conditions at all times.
2.5 Whilst the Company makes all reasonable efforts to ensure that the descriptions of the Lakes are correct andreasonably accurate, images and video footage of the Lakes are for illustrative purposes only. By proceedingwith an Order, the Customer confirms that they are not relying on any representations made by the Company.
3. BOOKING
3.1 By purchasing a ticket, the Customer:
3.1.1 agrees and accepts to be bound by these Terms and Conditions including the Disclaimer and confirms that each member of their group and child is able to satisfy the Entry Conditions; and
3.1.2 represents to the Company that the Customer has authority to make the Order on behalf of itself, all group members and any Child and that the Order is subject to these Terms and Conditions.
3.2 No part of the Website constitutes a contractual offer capable of acceptance. The Order constitutes a contractual offer that the Company may, at its sole discretion, accept. The Company’s acknowledgement of receipt of the Order does not mean that it has accepted it. The Company’s acceptance is indicated by sending the Customer a booking confirmation by email. Only once the Company has sent the Customer a booking confirmation will there be a legally binding contract between the parties.
3.3 No person will be admitted without their own ticket which states they have read and accepted these Terms and Conditions.
.3.4 The Company may at its absolute discretion decline an Order.
3.5 Upon the Company accepting an Order, payment of the associated Fee must be made by the Customer.
3.6 All pre-booked tickets are non-refundable and non-transferable.
3.7 The Customer agrees to be legally responsible for any Child and confirms that the Child understands these Terms and Conditions and the Customer therefore accepts these Terms and Conditions on behalf of themselves and the Child.
4. CLOSURE OR CHANGES TO THE LAKES
4.1 The Company reserves the right to close the whole or any part of the Lakes or suspend the operation of openwater swimming or aqua sports at any time for any technical or operational reasons (including staff illness),weather, capacity, special events or to ensure the safety and security of Customers or if the Companyreasonably considers that the circumstances so require. If the Lakes are closed for any of the reasons set outabove the Company reserves the right to offer substitute tickets for admission to the Lakes on an alternativedate in substitution for any other form of redress.
5. ENTRY CONDITIONS5.1 All persons may access the Lakes subject to the following entry conditions (Entry Conditions):
5.1.1 All persons must have a valid entry ticket and have agreed to and accepted these Terms and conditions. All entry tickets purchased are only valid on the date and time printed on the ticket.
5.1.2 A person should not participate in open water swimming or aqua sports if they have a known medical condition that would render such participation to be potentially unsafe for them. If the person has any medical conditions, they should consult with their own doctor to ascertain if they can take part.
.5.1.3 All persons accept that they have a duty to take reasonable steps to ensure their own safety. All persons in and around the Lakes should behave in a safe manner at all times and must not act inany manner which may disturb other users of the Lakes.
5.1.4 All persons must comply with any reasonable instructions given to them by the Company’spersonnel or any third party instructed on behalf of the Company. If a Customer disregards such instructions then the Company reserves the right to remove them from the Lakes, without any right to a refund.
5.1.5 A person must not enter the Lakes if they are under the influence of drugs or alcohol.
5.1.6 All persons must enter and exit the Lakes at the specified place.
5.1.7 No person is permitted to dive into the Lakes from the bank side.
5.1.8 All persons must be confident in the water and able to swim 50m unaided or in a life jacket when under close supervision of an appropriate adult.
5.1.9 Inexperienced cold water swimmers should only remain in the Lakes for a short period of time, in winter this may not be more than one minute. Listen to your own body and get out sooner if needs be.
5.1.10 Any person who is an inexperienced cold water swimmer must not swim alone and should do their own research into safe practices before entering the lakes. It not advised that anyone swims alone, and by doing so they accpet the increased risks.
.5.1.11 Children up to and including the age of 17 years must be accompanied in the Lakes by a competent swimmer in the water, over the age of 18 (Adult) at all times. There must be a maxium adult:child ratio of 1:3. Non-swimmers must have a ratio of one child to one Adult in the water. Swimmers under the age of 11 must be accompanied by and adult in the water. The Adult must stay within 3 metres of the child at all times. Children under the age of 16 are not permitted in the sauna. 16/17 year olds must be accompanied by a guardian
5.1.12 Customers aged 11 to 18 should be accompanied in the Lakes by an Adult, or otherwise be within direct sight of an Adult at the edge of the Lakes at all times. With a maximum of 3:1 child:adult ratio.
5.1.13 A person below the age of 18 years will only be able to use the Lakes with parental consent and are not permitted to enter the Lakes between 1 November and 31 March inclusive or when the water is below 12 degrees.5.1.14 A person must not cause any damage or disturbance to the wildlife or flora and fauna surrounding or in the Lakes.
5.1.15 All persons may only use eco-safe sun cream whilst in or around the Lakes.
5.1.16 All persons accept that no dogs are allowed at Pool Bridge farm, except assistance dogs.
5.1.17 Access to any other Lake used for different purposes, such as fishing, is not permitted.
5.2 The Company will show the Temperature at the info hut and at the entrance to the Monet lake and it is the responsibility of the Customer to check the Temperature before entering the Lakes.
5.3 The Customer understands and accepts that the water quality is tested regularly by the Company but may change due to weather conditions or other factors.
5.4 The Customers understand and accept that there are no lifeguards at the Lakes but that life buoys, throw ropes and air horns are around the Lakes and there are exit points at frequent intervals on the edge of the Lakes.
5.5 If a Customer does not comply with these Terms and Conditions or they fail to agree to these Terms and Conditions they will not be permitted access to the Lakes or may be removed from the Lakes, without any right to a refund.
PHOTOGRAPHY
5.6 The Customer grants the Company permission to use any photograph of you at the Lakes (Photograph) for the purpose of marketing the activities we offer at the Lakes (Permitted Purpose).
5.7 Customers agree that no photography of other customers without prior consent should be taken. Anyone in breach of this condition will be asked to leave the premises immediately.
5.8 You agree to the Company storing copies of the Photograph for as long as necessary to fulfil the PermittedPurpose and storing your contact details on our database in case we need to contact you.
5.9 You can withdraw your consent given in clause 7 of these Terms and Conditions at any time by contacting us via the Website. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
5.10 For data protection purposes we are the controller of (and responsible for) the personal data comprising the photograph and your contact details.
5.11 We will:
5.11.1 ensure that we comply with the requirements of all legislation and regulatory requirements in force from time to time relating to the use of the Photograph and your contact details;
5.11.2 process the Photograph and your contact details in accordance with the Privacy Policy.
6. COMPLAINTS
6.1 The Company always welcomes feedback from its customers and whilst it always uses all reasonable endeavours to ensure that a customer’s experience is a positive one, the Company nevertheless wants to hear from any customer if they have any cause for complaint. If the Customer has any complaint about the Lakes or any of our staff, please raise the matter with the Duty Manager who can be contacted via mobile at on 07928 359420 or by email at hello@poolbridge.co.uk7.
7GENERAL
7.1 The Company reserves the right to vary these Terms and Conditions at any time without prior notice as required by law or necessity.
7.2 If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.
7.3 These terms are governed by English law and wherever you live you can bring claims against the Company in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against the company in the courts of the country you live in. The Company can claim against you in the courts of the country you live in.
8.Disclaimer
8.1 Open water swimming and aqua sports are physically challenging and carry with them risks that the Company cannot entirely eliminate. These include the risk of personal injuries, such as cuts, bruises, gastrointestinal illnesses, or stomach bugs, which may cause diarrhoea and/or vomiting, as well as respiratory, skin, ear and eye infections and drowning.
8.2 The Customer confirms that it and any Child under their supervision must comply with all Entry Conditions as set out in clause 5 of the Terms and Conditions provided with this Disclaimer.
8.3 Neither the Company nor its employees nor directors are qualified to express an opinion that any person is fit to safely participate in open water swimming or aqua sports. The Customer must obtain professional or specialist advice from their doctor before participating.
8.4 In the absence of any negligence or other breach of duty by the Company: participation in open water swimming and aqua sports at the Lakes is entirely at the Customer’s or Child’s own risk; the Company is not responsible for any theft, damage, destruction or loss of a Customer’s or Child’s property or belongings whilst participating in open water swimming or aqua sports at the Lakes, or utilising the Company’s facilities in or around the Lakes.
8.5. The Company is responsible for losses the Customer and any Child suffers caused by the Company breaching these Terms and Conditions unless the loss is: Personal injury: to the extent excluded under paragraph 4 above. Theft, damage, destruction or loss of property: to the extent excluded according to paragraph 4 above.Unexpected. It was not obvious that it would happen and nothing you said to the Company before it accepted your Order meant it should have expected it (so, in the law, the loss was unforeseeable). Caused by an event outside our control. If access to the Lakes is not permitted or delayed by an event outside the Company’s control as set out in clause 4 of the Terms and Conditions. The Company will contact the Customer as soon as possible to let you know and will do what it can to reduce the delay. As long as the Company does this, it will not compensate you. Avoidable: Something the Customer could have avoided by taking reasonable action, including following the Entry Conditions. A business loss. The Company will not be liable for any loss the Customer suffers in connection with its trade, business, craft or profession.
9. Waiver:
I am aware of the dangers of partaking in activities at Pool Bridge Farm. I promise not to hold the company, its officers, agents, or employees liable or pursue legal action against them. By Checking the terms and conditions box and purchasing a ticket I agree to this waiver which absolves the company of any duty for injuries sustained on the premises before, during, or after the activity. By signing this agreement, I agree to hold the company completely harmless, including financial responsibility for any injuries sustained, regardless of the cause or circumstances. I will do all in my power to obey corporate staff and all safety requirements, and I will seek clarification if necessary.