Lake and Lakeside Rules
By purchasing a ticket, you understand and agree to all of the following (Updated May 2026):
The use of the lakes and lakeside is done so entirely at your own risk. Whilst we have safety measures in place, we do not have lifeguards. Please carry out your own research and decide what is safe for you and your family before using the facilities.
All lakeside visitors, including those who are not swimming, must PURCHASE A TICKET and sign a waiver before heading to the lakeside and have it available at all times if inspection is requested. For the comfort & privacy of those using the lakes, we do not allow anyone to ‘have a look around’.
Children are not permitted to enter the water between October 1st and March 31st, and until the temperature is consistently 12 degrees. Even at this temperature, it is only for the older, hardier children in wetsuits. Once Children are allowed to swim, Child swim tickets will be available to buy. Anyone under 18 years old must be closely supervised by a parent or guardian at all times in and out of the water, and there is a maximum ratio of 3 under 18’s to one adult. For ages 11-17, the adult can be on the banks of the lakes when the children are in the water, provided they are competent swimmers. Children under 11 years must be accompanied in the water by a competent swimmer over the age of 18 at all times. Non-swimmers must have a ratio of one child to one Adult in the water. An Adult must stay within 3 metres of a young child, or one who can not swim unaided, at all times in the water.
Guardians are someone who is old enough to be the child’s parent, an 18 year can not be a guardian for their 17 year old friend.
All swimmers must be able to swim 50m unaided. If you or your child or yourself are not able to do so, a lifejacket (provided by yourself) must be worn at all times in the water. Non-swimmers must be able to swim 50m in a lifejacket and be closely supervised.
Seek medical advice if you have any pre-existing medical conditions BEFORE swimming or sauna-ing. The high sauna temperature and the low lake temperature (even in summer) can put stress on the body. You must understand your own health and physical limitations.
The Sauna is strictly for those 16 years and above. Those aged 16/17 must be accompanied by a parent or guardian.
A double nappy policy is in place for all children who are under the age of 3 OR have been potty trained for less than 6 months. This means a disposable swim nappy covered by a neoprene swim nappy that has fitted legs and waistbands. For obvious reasons, we do not want anything escaping into our lakes.
No dogs on-site, unless they are guide dogs wearing something that identifies them as such.
Photography: For the safety and comfort of all our swimmers, no drones are to be flown from the site, no long camera lenses are to be used and no photo shoots are to take place. Any photography or film must be for personal use and must not include anyone without permission. Please note our team often take film and photography footage but would never capture anyone without permission.
Please be respectful to ALL animals, wildlife and fellow swimmers and do not damage any flora or fauna.
No BBQs or Fires around the lakes; these are for campers only in the camping field.
Jumping is only allowed from the jetties on Q-lake and is strongly advised against outside of the summer season. Please acclimatise before jumping in.
Small inflatables (<1.5m) and buoyancy aids may be used on the family lake only during the summer months. Large inflatables and dingy style boats may NOT be used on any lake.
SUPs & Kayaks can only be used during specified times in specified locations and must be pre-booked.
There are outdoor showers at Q lake for swimmers; however, during the colder months, using a shower to warm up after a cold swim is dangerous, so we advise against this. More showers near the saunas are coming early summer.
Monet Lake is our tranquil lake; this does not mean silence, but if you are a large or noisier group of adults, please move to M-lake or Horseshoe.
No music at all around the lakes, not even if it is very quiet
No alcohol is to be taken to or consumed by the lakes, and you agree that your bag may be searched upon entry to the premises. Anyone under the influence of alcohol or drugs is not permitted in the lakes or on the lakeside.
No glass is to be brought to the lakes for safety reasons, if you purchase at the cafe and plan to leave the cafe area please let them know and they will provide take-away cups.
No Smoking or vaping around the lakes for the comfort of others, please return to the car park if you wish to smoke and take your cigarette butts home please.
Please use ‘water-friendly’ sun cream and insect repellent. Nivea is an acceptable brand to use that has a water-safe option. Insect repellents need to be natural and DEET-free.
Please take all your litter home with you.
Please use designated entry/exit points only to get in/out of the lakes- this protects the wildlife and the lake banks and ultimately the water quality.
In the event of thunder and lightning, follow the 30-30 rule. This is when you start counting to 30 when you see a flash of lightning. If you hear thunder within 30 seconds, then the storm is close enough for a lightning strike and therefore deemed too dangerous to be swimming in the water. You should then wait 30 mins after the last visible lightning strike to ensure the storm has fully cleared. If a team member asks you to exit the lake, please follow their instructions.
Please report any issues to a member of staff (spot them by their red t-shirts) in person or call 07928359420
All tickets are non-refundable. Dates and times can be changed in your online account IF there are more than 5 days until your booking. Tickets can, however, be transferred to others should you not be able to attend in person.
If found to be contravening any of the above, you will be asked to leave immediately without recompense.