Camping Information

Our campsite is vast, and we do not have allocated pitches, so you are welcome to choose your spot when you arrive. There is plenty of room for you set up camp and camp near friends, so you do not need to worry about space. All our pitches are grass, so whether you have a tent, campervan or roof tent on your car, you can choose any spot- from the shade of the trees to closer to the loos, whichever your preference is. For those with campervans, if the weather has been particularly wet, please give us a call before your arrival, as there may be specific instructions as to the best place to park.

Contact information:

Email: hello@poolbridge.co.uk before or during your stay. This email is monitored daily- please avoid social media as this is not monitored.

Phone: 07928 359 420. Our phone is staffed from 8 am to 8 pm daily, and from 7:30 am Friday-Sunday. It can be busy, but please do not leave a voicemail as they are not listened to- pop us an email instead if you can’t get through.

The team are onsite daily from 8am-8:30pm and can be spotted by their red uniform. We also have fabulous and friendly volunteers on site who wear a lovely turquoise uniform. They will help you out wherever they can.

In an emergency, please call 999 and let our team know as soon as possible.

Pre-arrival

Before you arrive everyone in your group must fill out a waiver. These will be checked when you check in.

If you wish to Paddleboard (SUP) or kayak, you will need to pre-book your session. These do sell out, so we suggest you book this as soon as possible, as after booking your camping, these slots are availble to book 3 months in advance. (and will be available online from March). One free SUP/Kayak session per day is allowed per person camping - these are 2 hours long, and you will need your own board or kayak. You only need to book per craft, so if you have an adult and a child sharing a board, you only need one session. If you wish to have more than one session a day, you will be required to pay for the slot.

The code you need to book your free slot is SUPsummer26 this code will only work once for you so please book all your SUP for your entire stay in one booking. If you overbook all your slots will automatically cancelled. If this is your second trip this season email us for an alternative code.

On the day check in with a member of the team before your session so they are aware you are on the lake. Please check your ticket for important safety information. All under-18s will need Personal Floatation Devices (PFD) we reccomend everyone uses them.

If you wish to use the sauna while you are with us, this must also be pre-booked; please see our website for details and how to book- you will not require the Day access add-on ticket.

We are a dark skies site, remember to pack your torch

Groups of over 6 people (including children) must be re-approved via email. If you are coming as part of a group and have not spoken to us about this, please do contact us, as those without pre-approval will not be admitted

Arrival

Arrival at the campsite is from 1 pm, but you are welcome to arrive anytime from 9 am to use the lakes. On arrival, speak to the team, and they will let you know if you can park in the campsite or if they’d prefer you to be in the main car park. Please ensure everyone has completed their waiver to make check-in smoother. If you arrive after 1 pm, you will be able to check in with your car and head straight to the camping field.

You will be given a rear-view mirror hanger when you check in. Please keep this visible at all times when parked and when entering and leaving the site- this will mean that the team know you are a camper".

During your stay

Fire pits, which are on legs raised from the ground, are allowed; we have plenty on site which you are able to borrow. We ask that you only burn logs in the firepits, and these can be purchased on site for £10 a bag- including fire lighters- speak to a team member on arrival

We are a Quiet Site, enjoy the bird song and leave your music and generators at home. We ask for no vehicle movement or noise on site from 10 pm - 7 am.

Swimming is included and availble from 8am to 8pm each day. Please do not swim outside of these hours.

Facilities

The campsite is gloriously basic with limited phone signal, limited lighting and no wifi. But, it has a toilet and shower block which includes the following:

• Unisex toilets

• Urinals

• Showers

• accessible toilet and shower

• Washing up sink

• Drinking Water Tap

• Outdoor showers

Please note that some of these facilities are shared with our day visitors.

We also have an on-site Cafe, please check our website for up-to-date opening times- please note the cafe is NOT open in the evenings.

Social groups

We have lots of lovely community groups happening at the lakes that you are welcome to join in with, most of which are free. We have 3 regular social swimming sessions that meet at Monet Lake:

The Blue Tits meet on Monday and Wednesday at 9:30 am

The Friday Swimmers meet on Fridays at 9 am

Choir is every Tuesday at 7 pm - everyone is welcome, but you just need to book a ticket online in advance- this is a choir that sings for connection, not perfection!

Smoking & Alcohol

We are an alcahol and smoke-free venue for all our day guests, and this is a strict policy around the lakes and anywhere our day guests can access. However, we are not going to begrudge you a nice bottle of red (or whatever your chosen tipple is) whilst you camp, and we also understand that those who smoke need to be able to do so during their stay. We just ask that you be respectful of others around you. We have a zero tolerance policy where anti- social behaviour is concerned. Use of the lakes is strictly forbidden after the consumption of alcohol.

Waste and Recycling

We have a waste area on the campsite, where you can please take any waste home with you.

Bagged waste can be put in our general waste bin (please take any damaged inflatables/broken camping chairs, etc., home with you)

Dry Mixed recycling can be put in our large recycling bins - this includes clean plastic (no carrier bags), clean card and paper and clean tins and cans.

Glass can be recycled in our mixed glass recycling bin.

If the bins are overflowing, please contact a team member.

We have an Elson disposal for those who need it.

Departure

On your day of departure, we ask that you vacate your tent pitch by 11 am. You are welcome to stay at the lakes for the rest of the day, and your car can be parked in the designated spaces in the camping field.